Privacy Policy

1. Who We Are

UNDEFEATED LOGISTICS LTD is a full-service international freight and logistics provider registered in the United Kingdom. We are the data controller for personal information collected through this website and in the course of providing logistics services.

2. Data We Collect

We collect only the data required to process freight inquiries and maintain operational records. This includes: full name and job title; business email address and telephone number; company name and registered address; shipment details and cargo descriptions provided during inquiry or service engagement.

We also collect standard technical data automatically when you visit our website, including IP address, browser type, pages visited, and session duration. This data is collected via cookies and analytics tools and does not identify you personally.

3. How We Use Your Data

Personal data is used to respond to freight inquiries, prepare and issue service quotations, fulfill contracted logistics services, and comply with customs and regulatory documentation requirements.

We may also use your contact details to send service updates or operational notices directly related to an active engagement. We do not send unsolicited marketing communications without your explicit consent.

4. Legal Basis for Processing

We process personal data on the following lawful bases: contractual necessity (to fulfill a freight or logistics service agreement); legitimate interests (to respond to pre-sales inquiries and maintain operational records); legal obligation (to comply with customs, tax, and trade regulations); and consent (where you have explicitly opted in to communications).

5. Data Storage and Security

All personal data is stored on secured servers with access controls, encryption in transit, and regular security audits. We retain operational records for the period required by applicable trade and tax regulations, and contact data for no longer than necessary to fulfill the purpose for which it was collected.

We implement documented procedures for breach detection, notification, and containment in line with applicable data protection regulations.

6. Third-Party Sharing

We do not sell, rent, or trade personal data to third parties. Data may be shared with customs authorities, port operators, or regulatory bodies where required by law, and with vetted sub-contractors directly involved in fulfilling a contracted service. All third-party processors are bound by data processing agreements that meet applicable regulatory standards.

7. International Data Transfers

Given the nature of international freight operations, data may be transferred to and processed in countries outside the UK and European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant supervisory authorities.

8. Your Rights

You have the right to request access to the personal data we hold about you, to request correction of inaccurate records, to request deletion where data is no longer necessary, to object to processing based on legitimate interests, and to withdraw consent at any time where consent is the basis for processing.

To exercise any of these rights, contact us at support@undefeatedlogistics.com. We will respond within 30 days of receiving a verifiable request.

9. Cookies

This website uses cookies to maintain session state and collect anonymized analytics data. For a full description of the cookies in use and your opt-out options, please review our Cookie Policy.

10. Policy Updates

We review this policy periodically and update it when our practices change or when regulations require. The current version is always available at this URL. Material changes will be communicated via email to active contacts where applicable.

Questions About This Policy?

For data access requests, corrections, or any compliance questions, contact our team at support@undefeatedlogistics.com. We operate Monday through Friday, 9:00 AM to 6:00 PM GMT.