Terms & Conditions

1. Acceptance of Terms

By accessing or using the UNDEFEATED LOGISTICS LTD website, or by engaging any of our logistics services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you are acting on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these terms. If you do not agree, you must discontinue use of this website and services immediately.

We reserve the right to update these terms at any time. Continued use of the website or services after any such update constitutes acceptance of the revised terms. The effective date above reflects the most recent revision.

2. Services and Scope

UNDEFEATED LOGISTICS LTD provides freight transportation, international shipping, cargo delivery, warehousing, and supply chain support services. Service scope, routes, and operational parameters are defined in individual service agreements or written quotations.

We reserve the right to subcontract any part of the services to qualified third-party carriers or operators. We remain responsible for ensuring subcontracted work meets the standards set out in the relevant service agreement.

All services are subject to applicable laws, customs regulations, and international trade compliance requirements. The client is responsible for providing accurate documentation, classification, and declared values for all shipments.

3. Payment Terms

Payment terms are as stated in the applicable quotation or service agreement. Unless otherwise agreed in writing, invoices are due within 30 days of the invoice date. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

We reserve the right to suspend services for accounts with outstanding balances beyond agreed payment terms. Any costs incurred in recovering overdue amounts, including reasonable legal fees, are recoverable from the client.

All prices are exclusive of applicable taxes, duties, and customs charges unless explicitly stated otherwise. Currency and rate fluctuations on international shipments are the responsibility of the client unless a fixed-rate agreement is in place.

4. Cancellation and Amendments

Cancellation of a confirmed shipment or service order must be submitted in writing. Cancellations received less than 48 hours before the scheduled collection time may incur a cancellation fee equivalent to up to 25% of the agreed service value.

Amendments to confirmed bookings are subject to availability and may result in revised pricing. UNDEFEATED LOGISTICS LTD will notify the client in writing of any cost impact before processing an amendment.

5. Liability Limitations

Our liability for loss, damage, or delay to any shipment is limited to the lesser of the actual documented value of the goods or the maximum liability set out in the applicable service agreement or international convention (including CMR, Montreal Convention, or Hague-Visby Rules as relevant).

We are not liable for indirect, consequential, or economic losses arising from delay, misdelivery, or damage, including but not limited to loss of revenue, loss of contracts, or production downtime, except where such liability cannot be excluded by applicable law.

We accept no liability for shipments containing prohibited goods, incorrectly declared cargo, or shipments delayed due to customs enforcement actions arising from inaccurate documentation provided by the client.

6. Intellectual Property

All content on this website — including text, graphics, logos, and documentation — is the property of UNDEFEATED LOGISTICS LTD or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or create derivative works from any website content without prior written permission. Permitted uses are limited to personal, non-commercial review for the purpose of evaluating our services.

7. Governing Law and Disputes

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or the provision of services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in writing.

Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of no less than 30 days from the date a written notice of dispute is delivered.

If negotiation fails, disputes may be referred to mediation under the CEDR Model Mediation Procedure before any litigation is commenced, except where urgent injunctive relief is required.

Last updated: January 2024. Questions about these terms may be directed to support@undefeatedlogistics.com.